Mediterraneo Westlands9 West Plaza, Ring Rd, Westlands, Nairobi
My last review was 2 years ago and i couldn't think of anything that could go wrong with this place. But the mother of all F*ups happened. THEY RUINED MY MOTHERS BIRTHDAY. Went for dinner last week for her bday dinner.The Manager was notified beforehand to have the chef write a birthday message on whatever dessert we ordered. When the dessert platter came there was no message no singing. nothing. When my parents left i summoned the manager who said the waiter had said we didn't want it. I am still dumbfounded and extremely upset at the waiter Robert. First time we have been justified to not TIP. Their apology was unacceptable as they had sung for another table an hour before. Definitely not going back for a special night as the manager was a tad too nonchalant about a ruined night. Robert is one of those that has been in the industry too long and could care less. Hope never to bump into him again ever!!
Great ambience, the Pizza was YUMMY!!! However, the service was total crap! I will give them another chance after a while.
One of my favourite dinning spots in Nairobi. Good service and the food is always simple and full of flavour. I recently tried their cheesecake during the NRW....now i can't stop thinking about it!