Garden Restaurant & Bar19 Mpaka Road, next to Oshwal Centre, Westlands, Nairobi
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New owner, new menu and prices increased. The food we ordered was awful, distinctive smell of oil and quality was poor. Also portions were very small. Waiter was apologetic, but no sign of manager or owner to get a feedback. Disappointed...
Really pathetic experience here. Took ages to get service and the food came out 1 by 1 in 20min intervals. Some of the starters even came out cold. Complained to management and they simply did not seem to care. If you’re looking for Chinese food then I would suggest going to Mr Yao’s or Mister Wok. Stay away from here!!!
B.e.a.utiful roof top setting! Food was okay, service could be better.
We went there on Sunday afternoon for lunch. Ordered off the NRW menu. We were the only people in our section, yet our food took over an hour to come. three indian families came after us and they also ordered off the same menu, but somehow manages to get their food before us. We asked our waitress why the food was taking so long and she said that it was because they were waiting for other people to order the same meal so that they can bring it (all this time she wasn't looking at us, just looking out the window). Food finally came, almost two hours after we had ordered, the portions were fine, taste was okay. Wont be going back due to the horrible service. Wouldn't recommend.
Went there for a birthday dinner and although it was NRW we opted to try out their regular menu. Everyone appreciated the food. Though my fried beef dumplings tasted off.... and I'm glad I didn't get sick as was expected. The place is beautiful with a feel of a rooftop garden or greenhouse with great views. However, the service is deplorable. To the point we couldn't even get mad at the waitress because they are just so understaffed. The wait time for food was too long, close to an hour if not longer for some items, and she was so busy I had to clear the dishes off the table and put them on an empty table as she just couldn't handle it. It wasn't a particularly busy night as not all the tables were full so my advise to management is to increase the number of staff on the floor, their service or lack there of will be their downfall. But would be a wonderful place to dine if they got it right.