AlexandreGround Floor, Kilimani- Yaya Center, Nairobi
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Went there 2 years ago. Gave a bad review, but wanted to know if the place has changed since....but NO, still the same: Bad place, bad service, bad management, bad value for money, no wifi for the customers, no plugs to charge phones or computers for working, no glass of water with coffee, no avocado for sandwich, no ice cubes for drinks....the list can go on forever. This place is just BAD. don't go there and give your money elsewhere.NOT RECOMMENDED at all. And the worse is that the management and the owner think they are the best. big LOL. Oh, and I forgot: So expensive!!!
I've been to this place twice and both times the food has been great. The pastries and baked items are what you come here for and some coffee drinks as well. While it is a bit pricy, you are paying for the whole Belgian patisserie idea, so I get it. I agree with someone else in that the service is not up to par. Once my party and I ordered, we had to wait nearly 30 minutes, and that was just for the water to arrive, and we had to ask for a glass. It did seem like a busy day, and there was only 1 waiter serving the upstairs section (there is an upstairs section with an open roof and nice ambience for those who don't know, check it out!), but that's still not an excuse. I got quiche lorraine and an iced latte, which were both great. The latte could've been stronger. My sister enjoyed her cheesecake, and all in all the food is great for a small afternoon bite. A good place to chill out, do some work, or meet with a friend.
ONE OF THE WORST PLACE of Nairobi. the service is not good, the place is always having something missing (one day it is avocado, next day something else)> Also, they never have any ice cubes, etc. Not recommended.
I have tried the quiche, breads and their croissants and liked all of them. One of the few bakeries in Nairobi where you can get a decent loaf of bread. I also like their terrace. It is a private space with a nice ambiance and their cappuccinos are really good!
The sandwiches are amazing! The toppings fresh, and the selection wide and variant. I had the mango juice which was superb, though slightly too pulpy. The pastry display is so tempting, all cakes, cookies look seductively mouth buttering and sweet and though I'm taming a sweet tooth, the pastry is something I definitely want to go back give a try